When you insert the Iomega cartridges into the drive, if you find any of the problems described below, you may consider sending the media to us for recovery:

* Infamous "click of death" and nothing could be read from Iomega cartridges

* "System hang" after inserting the Iomega cartridges

* CRC error message

* System prompts to "reformat" the Iomega disk

* Blue screen dump while trying to read the Iomega cartridges

* Original files and folders disappear and replaced by strange characters

* Files filled with "garbage" characters or unable to access

* Forgotten passwords lock resulting in "disk not in drive" error

* Restore of multiple Iomega cartridges fails halfway