Recover from Microsoft Outlook Express Startup Error

Symptoms

You receive the following error messages when you launch Microsoft Outlook Express:

• MSIMN caused an invalid page fault in module Msoe.dll
  
  
• MSIMN caused an invalid page fault in module Msoe.dll at address
  
  
• Outlook Express could not be started. It may not be installed correctly. Make sure that your disk is not full or that you are not out of memory. Contact Microsoft support for further assistance. (0x800c012e)
  
  
• Outlook Express could not be started because Msoe.dll could not be initialised. Outlook Express may not be installed correctly.

Causes

The Outlook Express Folders.dbx is missing, corrupted or marked read-only. This file is the master index of the entire store folder and Microsoft Outlook Express cannot start without it. This can be a result of a virus infection, human or software errors which modify the content in the Folders.dbx file.

Resolution

Delete the corrupted file in the Store Folder. This allows Outlook Express to start and rebuild a new Folders.dbx by re-indexing all DBX files it finds in the Store Folder.

To do this, follow these steps:

1. Click Start, point to Find, select Files & Folders
   
   
2. Type in : folders.dbx and hit Enter
   
   
3. When the file is located, rename the file to folder.dbx.old
   
   
4. Outlook Express will rebuild a new folder.dbx file and the problem will be resolved