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Recover From Microsoft Outlook Express Crash


  • It takes a long time to startup Microsoft Outlook Express
  • Switching a folder or reading a message feels sluggish
  • You may receive the follow error messages while opening certain folders:
    • MSIMN caused an invalid page fault in module Msoe.dll
    • 550 - Relaying not allowed
    • Unknown error has occurred. Protocol: SMTP Port: 0 Secure: No [SSL] Error: 0x800c0131
    • Msimn caused an exception C0000006h in module Directdb.dll. The message could not be sent. There is not enough Disk space.
    • Outlook Express could not be started because Msoe.dll could not be initialised. Outlook Express may not be installed correctly.
    • Outlook Express could not be started. It may not be installed correctly. Make sure that your disk is not full or that you are not out of memory. Contact Microsoft support for further assistance. (0x800c012e)

Possible Causes

The followings are the common causes to this problem:

Minor DBX file corruption

All your emails in each folder are stored into a DBX file. Each time you startup Microsoft Outlook express, the program will attempt to read the content in these files and display your emails accordingly to which the folders they are contained in. When a corruption occurs, either due to software or human error, Outlook Express perform sluggishly or display error messages.

Virus Infections

Like most other files, DBX files may be subjected to corruption due to virus infections.

Software Corruption

Corrupted software files can prevent a program from running properly.

Of course the best way is to take precaution and prevent corruption of Outlook Express mail.


You could try to repair the corrupted dbx files or eliminate the outlook express start up error. If you suspect the files are infected by virus, try to remove the virus before fixing the outlook express mail.